First of all, you should know that all transactions made on our pages are secured by the 3D Secure system.
However, if you think you have been scammed following the disclosure of confidential information (credit card details, reload PIN code, validation of the 3DS without verification, etc.) or if you notice a debit on your card for which you are not responsible, we invite you to :
1. Immediately stop payment on your card to prevent this from happening again
2. File a complaint with the police
Finally, as indicated in our General Terms and Conditions of Sale, as top-ups and PIN codes are sent instantly, it is impossible to modify them or cancel the transaction.