MONI topup codes are generated instantly by operators at the time of purchase. They are therefore valid when you retrieve them from your MONI account.
BE CAREFUL never to communicate these codes to third parties and to use them only on the operators' official pages.
If you are unable to use your top-up by following the steps requested by your operator, this may be due to a temporary technical problem. We therefore invite you to :
- Check that the code you have entered is correct (no extra spaces or missing characters).
- Check your credit balance following the top-up attempt.
- Try to use the code again later
- Make sure you have not reached your top-up limit
- Contact your operator's customer service department, who can help you resolve the situation.