The top-up codes provided by MONI are generated instantly by the operators at the time of your purchase. They are therefore valid when you retrieve them from your MONI account.
BE CAREFUL never to communicate these codes to third parties and to use them only on the official pages of the operators.
If you are unable to use your top-up by following the steps requested by your operator, it may be a temporary technical problem.
We therefore invite you to :
- Check the code you have entered (no extra spaces or missing characters)
- Check the balance of your credit following the top-up attempt
- Re-attempt to use the code later
- Make sure you have not reached your top-up limits
- contact your operator's customer service who can help you to resolve the situation