First of all, make sure you use one of the payment methods accepted on the MONI pages: Visa, Visa Electron, Mastercard and Maestro.
In order to proceed with the payment, the card used must also be equipped with the 3D-Secure system, which is mandatory for any payment on our pages.
If your payment method meets the conditions below, please check that :
- Your card information is correctly filled in
- You have validated the 3DS
- You have sufficient funds in the account linked to your credit card
- You have not reached your payment limits
If, in spite of this, your payment fails, we invite you to contact your bank advisor indicating the amount of the purchase and the name of our Moni site, he/she may be able to unblock the situation for you.