Have you just bought a prepaid card top-up and don't know how to use it? Here we explain how to do it.
First of all, make sure that your order has been validated.
If this is the case, go and get the PIN code of your top-up on your MONI account. You will find it on the home page of your customer area or in the "Purchases" section. Warning, this code is different from the order reference contained in your confirmation email.
Once you have the code, you can use it as indicated below:
TRANSCASH
To use your TransCash top-up, go to https://www.transcash.fr/fr/ and connect to your account.
Then click on "Recharger". You will then be asked for the code that MONI provided to you when you purchased.
ATTENTION, there is no other site to check your coupon balance or recharge your account.
If you have any questions about your account and its use, you can contact Transcash at 01 53 88 22 76 (free call) or service-client@trans-cash.fr.
PCS
To use your PCS top-up, go to https://www.mypcs.com/ and log into your account.
Then click on "Recharger ma carte" and then "Coupon recharge PCS". You will then be asked for the code that MONI gave you when you made your purchase.
ATTENTION, there is no other site where you can check the balance of your coupon or recharge your account.
If you have any questions about your account and its use, you can contact PCS on 0 811 880 200 (surcharged call) or via the following form: https://www.mypcs.com/contactez-nous/
NEOSURF
To use your Neosurf recharge, 2 options:
- Go to https://www.neosurf.com/fr/ and connect to your account to use the recharge coupon
- Go to a Neosurf partner site, choose it as a payment method and enter the coupon code.
ATTENTION, there is no other site to check the balance of your coupon or to recharge your account.
For any questions regarding your account and its use, you can contact Neosurf via the following form: https://www.neosurf.com/fr/faq/contactez-nous/